Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call us as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
For Day 2 & 8 Testing, your passenger locator reference number will be sent to you via email within 60 minutes of your booking. As this reference number is issued automatically at the time of booking, and is required for your passenger locator form, it is a key part of the deliverable that you pay for. As such, Day 2 and Day 2 & 8 bookings falls outside of the 14-day cooling off period for services purchased online. Should you wish to cancel this test, you can do so within 60 minutes of booking. After this period, we will be unable to cancel these bookings or issue a refund.
How to Cancel Your Appointment
If you need to cancel your appointment, please email us on firstname.lastname@example.org.
If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
If you cancel your appointment more than 48 hours before your appointment slot, an admin fee of £40 per appointment will be applicable.
Late Cancellations/No-Shows/Late Arrivals
A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time.
A no-show is when a patient misses an appointment without cancelling.
If you are late for your appointment, you may be turned away in order to ensure other patients can be seen on time.
In all of the above scenarios, we will charge the patient the full amount for their appointment.
Rescheduling Your Appointment
We understand that travel plans can change at short notice, so we try our best to support our patients during these uncertain times. Appointments can be rescheduled where possible before the appointment slot without incurring any charges.